Privacy Policy
Last updated: 9 September 2026
The Creative Collective (“TCC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, or use our services.
1. Who We Are
The Creative Collective is digital marketing company, based in the United Kingdom.
For the purposes of UK data protection law, we are the controller of the personal information described in this Privacy Policy.
Contact details:
The Creative Collective
Email: Hello@thecreative-collective.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect information including:
Your name
Email address
Telephone number
Company or organisation name
Information you provide when submitting an enquiry or contact form
Information you provide when discussing or purchasing our services
Billing and transaction information, where applicable
Communications between you and TCC
Technical information about your use of our website, such as your IP address, browser type, device information and pages visited
Cookie and analytics information, where applicable
Marketing preferences and information about how you interact with our communications
Please avoid providing sensitive personal information unless it is necessary for us to provide the service you have requested.
3. How We Collect Your Information
We may collect personal information when you:
Visit or interact with our website
Complete a contact or enquiry form
Contact us by email, telephone, social media or another communication channel
Request a quote or information about our services
Become a client or work with us
Subscribe to marketing communications
Interact with cookies, analytics tools or similar technologies on our website
We may also receive information from third-party services that we use to operate our business, where permitted by law.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and communicate with you
Provide, manage and improve our services
Prepare proposals, quotations and agreements
Process payments and maintain financial records
Manage our relationship with clients, suppliers and partners
Operate, maintain and improve our website
Understand how visitors use our website
Protect our website, systems and business against fraud, misuse or security threats
Meet our legal, regulatory and accounting obligations
Send marketing communications where we have an appropriate lawful basis to do so
We will only use your personal information where we have a lawful basis under applicable data protection law. Depending on the circumstances, this may include your consent, performing or preparing to enter into a contract with you, complying with a legal obligation, or pursuing our legitimate business interests where those interests do not override your rights.
5. Marketing Communications
Where permitted by law, we may send you information about TCC, our services, projects, events or other updates that we think may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at hello@thecreative-collective.co.uk.
Opting out of marketing communications will not prevent us from sending you essential communications relating to services you have requested or an existing business relationship.
6. Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve visitors' experience.
Some cookies may be essential for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they are placed on your device.
Where required, you can manage your cookie preferences through the cookie controls available on our website.
For further information, please see our [Cookie Policy / cookie settings].
7. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:
Website hosting and IT providers
Email and communications providers
Analytics providers
Payment processors
Accounting and professional advisers
Customer relationship management or project management platforms
Contractors or service providers working on our behalf
Government authorities, regulators or law enforcement bodies where we are legally required to do so
We expect service providers processing personal information on our behalf to protect that information appropriately and only process it for authorised purposes.
8. International Transfers
Some of the services and technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax or reporting requirements.
Retention periods may vary depending on the type of information and our relationship with you.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain types of processing
Request the transfer of certain information to you or another organisation
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us at hello@thecreative-collective.co.uk.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information.
12. Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
13. Children's Privacy
Our website and services are not intended to collect personal information from children unless this is specifically necessary for a service we provide and appropriate safeguards and permissions are in place.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this policy.
15. Contact Us
If you have questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact:
The Creative Collective
Email: hello@thecreative-collective.co.uk