Terms of service.
Terms of Service
Last updated: 9 September 2026
Welcome to The Creative Collective.
These Terms of Service (“Terms”) govern your use of The Creative Collective website and, where applicable, the digital marketing services we provide. By accessing our website, submitting an enquiry, or engaging our services, you agree to these Terms.
Please read them carefully before using our website or purchasing our services.
1. About Us
The Creative Collective (“TCC”, “we”, “us” or “our”) is a digital marketing business based in the United Kingdom.
Contact:
The Creative Collective
Email: hello@thecreative-collective.co.uk
2. Our Services
The Creative Collective provides digital marketing and creative services. Depending on the agreed project or package, these may include services such as:
Social media management
Content creation
Digital marketing strategy
Branding and creative services
Social media advertising
Campaign management
Website and digital content
Marketing consultancy
Other related digital marketing services
The exact scope, deliverables, timescales and fees for any service will be agreed with the client separately through a proposal, quotation, service agreement, invoice, email or other written communication.
Where there is a conflict between these Terms and a separate written agreement between TCC and a client, the terms of the separate agreement will take priority in relation to the relevant services.
3. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website in a way that violates applicable laws or regulations
Attempt to gain unauthorised access to our website, servers, systems or data
Introduce viruses, malware or other harmful technology
Attempt to disrupt or interfere with the operation or security of the website
Copy, reproduce or exploit website content without permission where that content is protected by intellectual property rights
Use our website for fraudulent, misleading or unlawful purposes
We may restrict or block access to the website where we reasonably believe these Terms have been breached.
4. Enquiries, Proposals and Quotes
Submitting an enquiry through our website does not create a contract between you and The Creative Collective.
Any quotation or proposal we provide may be subject to a specified validity period and may be amended if the scope or requirements of a project change.
A project or service will be considered agreed when the client accepts our proposal, quotation or service agreement, pays a required deposit or initial invoice, or otherwise confirms their acceptance in writing.
5. Client Responsibilities
When working with The Creative Collective, clients are responsible for providing the information, materials, access, approvals and feedback reasonably required for us to perform the agreed services.
This may include:
Brand assets and guidelines
Images, videos and other content
Account or platform access
Product or service information
Necessary permissions and licences
Timely feedback and approvals
Clients are responsible for ensuring that materials they provide to us are accurate and that they have the necessary rights and permissions for us to use those materials.
Delays in providing information, access, feedback or approvals may affect agreed delivery dates.
6. Fees and Payment
Fees for our services will be communicated before work begins and may be set out in a quotation, proposal, invoice or service agreement.
Payment terms will be specified on the relevant invoice or agreement.
Where a deposit or advance payment is required, work may not begin until payment has been received.
If payment becomes overdue, we reserve the right to pause work or withhold deliverables until outstanding amounts are paid, subject to any applicable agreement and law.
Any additional work requested outside the originally agreed scope may be subject to additional charges. We will communicate these charges before carrying out significant additional work.
7. Changes to the Scope of Work
We understand that project requirements can change.
If a client requests work outside the originally agreed scope, we may provide an updated quotation, adjust the project timeline, or agree additional fees before proceeding.
We are not required to carry out additional work that falls outside the agreed scope unless we have agreed to do so.
8. Revisions and Approvals
Where revisions are included within a service or project, the number or extent of revisions may be specified in the relevant proposal or agreement.
Additional revisions beyond the agreed scope may incur additional fees.
Once a client approves content, designs, campaigns or other deliverables, the client accepts responsibility for that approval. Any substantial changes requested following final approval may be treated as additional work.
9. Cancellations and Termination
Cancellation and termination terms may vary depending on the service or project and will be communicated in the relevant proposal or agreement.
Where permitted by the applicable agreement and law, fees already paid may be non-refundable where work has already been completed, resources have been committed, or costs have been incurred.
For ongoing services, notice periods may apply.
We may suspend or terminate services if a client materially breaches an agreement, repeatedly fails to make payment, behaves unlawfully or abusively, or prevents us from reasonably providing the agreed services.
Any outstanding fees for work already completed or costs already incurred will remain payable following termination where applicable.
10. Intellectual Property
Unless otherwise agreed in writing, The Creative Collective retains ownership of its pre-existing intellectual property, working methods, templates, processes, concepts, tools and other materials developed independently of a client's project.
Ownership or usage rights relating to final client deliverables will be determined by the relevant proposal or service agreement.
Where agreed that ownership of final deliverables transfers to the client, such transfer may be conditional upon full payment of all amounts due.
Third-party materials, including fonts, stock imagery, software, music, templates or other licensed content, may remain subject to the licence terms of their respective owners.
Clients retain ownership of intellectual property they provide to us and grant TCC permission to use those materials as reasonably necessary to provide the agreed services.
11. Portfolio and Promotional Use
Unless otherwise agreed in writing or restricted by confidentiality obligations, we may display completed work created for clients in our portfolio, website, social media channels, presentations and other promotional materials.
We will not intentionally disclose confidential information as part of this use.
If you require a project to remain confidential or do not want completed work displayed publicly, please notify us in writing.
12. Third-Party Platforms and Services
Our services may involve third-party platforms and providers, including social media platforms, advertising networks, website providers, software tools and other digital services.
These third parties operate independently and have their own terms, policies and systems.
The Creative Collective is not responsible for outages, account restrictions, algorithm changes, platform changes, policy changes, security incidents or other actions taken by third-party platforms that are outside our reasonable control.
Clients are responsible for complying with the terms and policies of any third-party platforms used in connection with their business.
13. Advertising and Marketing Results
Digital marketing performance can be affected by many factors outside our control, including market conditions, customer behaviour, competition, budgets, algorithms and changes made by third-party platforms.
While we aim to provide our services with reasonable care and skill, we cannot guarantee specific results such as:
A particular number of followers
Specific engagement levels
Sales or revenue increases
Website traffic levels
Leads or enquiries
Search engine positions
Advertising performance or return on investment
Any projections, estimates or targets discussed are goals or estimates and should not be interpreted as guaranteed results unless expressly agreed otherwise in writing.
14. Accuracy of Website Information
We aim to keep the information on our website accurate and up to date. However, we cannot guarantee that all information will always be complete, accurate or current.
Website content is provided for general information and should not be relied upon as professional legal, financial or other specialist advice.
We may update, change or remove website content at any time.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK law.
Subject to this, The Creative Collective will not be responsible for indirect or consequential losses arising from the use of our website or services where such losses were not reasonably foreseeable.
Where services are provided under a separate client agreement, any additional limitations or exclusions of liability contained in that agreement will also apply.
16. Confidentiality
Where either party receives confidential business information in connection with a project, that information should be treated confidentially and not disclosed to third parties except where necessary to provide the agreed services, where permission has been given, or where disclosure is required by law.
17. Privacy
Your privacy is important to us.
Our collection and use of personal information is governed by our Privacy Policy, which should be read alongside these Terms.
18. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience or information. We do not control third-party websites and are not responsible for their content, availability, security, terms or privacy practices.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on our website with the updated date shown at the top.
Changes will not retrospectively alter agreed contractual terms for existing client work unless agreed with the client or otherwise permitted by law.
20. Governing Law
These Terms and any dispute or claim arising from them will be governed by the laws of England and Wales, unless applicable law requires otherwise.
The courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms, subject to any mandatory rights that apply.
21. Contact Us
If you have any questions about these Terms of Service, please contact:
The Creative Collective
Email: hello@thecreative-collective.co.uk